We want you to be completely satisfied with your purchase! We accept returns of eligible unused and unopened merchandise. If you are not 100% satisfied with an item in your order, you may return it to us postmarked within seven (7) days of receipt using the instructions below. We will refund your money (less actual shipping costs) or give you store credit, whichever you prefer. Damaged or defective items must be reported within twenty-four (24) hours of receipt. Any opened or used items, clearance, market, patio, non-stock, special, wholesale, large quantity, promotional and custom printed orders are not eligible and non-returnable.
Instructions for returns:
Please package items in original cartons or comparable sturdy boxes with sufficient packaging material to insure they arrive in acceptable condition. We cannot be responsible for items lost or damaged in transit; we advise you send items with insurance and tracking numbers for your protection. If returned items are damaged or used in any way your return may be refused or you may receive only a partial refund or credit.
Most hand-held unit orders can be cancelled prior to processing and shipping. A notice in writing stating your request to cancel must be received by email, and acknowledged during umbrellas.com business hours. Market, patio, non-stock, special, wholesale, large quantity, promotional, custom printed orders and orders placed with any form of expedited shipping (Next Day, etc) cannot be cancelled. Orders being processed for shipping, or that have shipped cannot be cancelled, and fees for orders that have shipped are non-refundable.
Undeliverable Address, Shipping Entry Mistakes
If you make a mistake when entering your shipping address on our website, the carrier may return your packages as undeliverable. If this happens, we will attempt to contact you to re-ship the order.
Refund Processing Time
For credit cards please allow up to fifteen (15) business days from the time your return is received at our warehouse for your refund to appear on your statement.